ECARZ PTY LTD PRIVACY POLICY / CONSENT
Purpose
eCarz Pty Ltd (“eCarz”, “we”, “our”, “us”) is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable motor dealer regulatory requirements.
This Privacy Policy outlines how we collect, use, store, disclose and manage personal information in connection with our motor vehicle brokerage services.
By engaging our services, contacting us, submitting information, or using our website, you acknowledge and consent to the collection, use and disclosure of personal information as described in this policy.
Business Details
eCarz Pty Ltd
ACN: 616 177 747
Licensed Motor Dealer Licence Number: 4080977
eCarz Pty Ltd operates as a motor vehicle dealer/brokerage and vehicle buying/selling service assisting customers to acquire or dispose of vehicles.
Trading Names
- Sell My Car Brisbane
- Capalaba Car Buying Centre
- Sell My Car Sunshine Coast
- Sell My Car Gold Coast
- Sell My Car Toowoomba
- Car Broker Brisbane
- New Car Broker
Affiliated Entity (Separate Business)
eCarz Pty Ltd is affiliated with:
eCarz Finance Pty Ltd — Australian Credit Licence 518268
Any finance services are provided separately by licensed credit providers.
Types of Personal Information Collected
We may collect personal information including but not limited to:
- Full name and contact details
- Residential or postal address
- Identification information
- Vehicle ownership details
- Transaction and service records
- Communications with us
- Website usage information
- Any other information reasonably required to provide services
We only collect personal information that is reasonably necessary for our functions and activities.
Method of Collection
Personal information is collected:
- Directly from you
- Through enquiry forms or applications
- Through telephone, email, or in-person communications
- From vehicle suppliers, dealers or service providers
- From publicly available sources
- From authorised third parties acting on your behalf
- From website interactions and cookies
Where reasonable and practicable, we collect information directly from the individual concerned.
Purpose of Collection
We collect personal information for purposes including:
- Providing vehicle buying or selling services
- Arranging vehicle transactions
- Verifying identity and ownership
- Communicating with customers
- Facilitating inspections, valuations or logistics
- Responding to enquiries
- Customer support and administration
- Compliance with legal obligations
- Business operations and service improvement
- Referral to third party service providers where requested or authorised
Failure to provide requested information may prevent us from providing services.
Use and Disclosure of Personal Information
We may use or disclose personal information where reasonably necessary to perform our services or where permitted or required by law.
Disclosure may occur to:
- Motor vehicle dealers or suppliers
- Inspection or valuation providers
- Transport or logistics providers
- Professional advisers
- IT or service providers engaged by us
- Government authorities or regulators
- Affiliated entities where consent is provided
- Third party service providers requested by the customer
All recipients are required to handle information in accordance with privacy obligations.
We do not sell personal information.
Overseas Disclosure
We do not ordinarily disclose personal information to overseas recipients.
If disclosure occurs, it will be in accordance with the Privacy Act.
Direct Marketing
We may use personal information to provide information about services, promotions or updates.
You may opt out at any time by contacting us.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
- Secure systems and data storage
- Access controls and staff restrictions
- Physical security safeguards
- Technology security protections
No method of transmission or storage is completely secure and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary for business or legal purposes and securely destroy or de-identify information when no longer required.
Access and Correction
Individuals may request access to personal information held by us or request corrections.
We may refuse access where permitted by law and may charge a reasonable administrative fee.
Anonymity
Where lawful and practicable, individuals may interact with us anonymously or using a pseudonym. However, this may limit our ability to provide services.
Complaints Handling
Privacy complaints may be directed to:
Email: info@ecarz.com.au
Phone: 1300 378 387
We will investigate complaints and respond within a reasonable timeframe.
If unresolved, complaints may be referred to:
Office of the Australian Information Commissioner
www.oaic.gov.au
1300 363 992
Website Data and Cookies
Our website may collect technical information including IP address, browsing activity and device information for analytics, functionality and security.
Cookies may be used to improve website performance.
Changes to Policy
We may amend this Privacy Policy at any time. The current version will be published on our website.
FINANCE REFERRAL DISCLOSURE CLAUSE
Use this in:
- enquiry forms
- website checkboxes
- consent forms
- lead capture pages
- CRM consent fields
Finance Referral Consent and Disclosure
eCarz Pty Ltd is a licensed motor dealer and does not provide credit or finance services.
Where you request finance assistance, or where vehicle finance may be relevant to your enquiry, you acknowledge and consent that:
- Your personal information may be referred to eCarz Finance Pty Ltd (Australian Credit Licence 518268) or another licensed credit provider for the purpose of assessing your finance requirements.
- Any finance services are provided by the credit licensee separately and subject to their own privacy policy and credit disclosure documents.
- eCarz Pty Ltd may receive a referral fee, commission or commercial benefit from the finance provider where permitted by law.
- You are not obligated to proceed with any finance provider and may choose your own provider.
- You consent to the disclosure of your personal information for this referral purpose.